Return Policy

Fraternal Awards

is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Fraternal Awards

and are unhappy with the product received, you may be eligible for a refund/partial refund if requested

within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

Refund must be requested in writing by contacting [email protected]
Request of refund must be made within 30 days of the original purchase date
Hard goods must be returned to Fraternal Awards immediately, according to the instructions

you will receive once contacting [email protected] as directed in step 1.

The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Fraternal Awards sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://fraternalawards.com/

Custom items made specifically for you that were in error such as misspellings if Fraternal Awards did make the error we will replace item.

If you the customer made the error we replace the item for the cost of the item to us or the cost for us to replace that item. The embroidery will be done for you at no additional cost.

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

Refund must be requested in writing by contacting [email protected]
Request of refund must be made within 30 days of the original purchase date

Fraternal Awards is committed to its consumers, and while we stand by our policy as written above,

we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you.

 Please contact Fraternal Awards at [email protected] for any questions related to our policy, or simply to let us know how we can help.

Fraternal Awards
116 Pleasant Ave, Frankfort
NY, USA 13340
[email protected]
3159221727
https://fraternalawards.com/

If there is any question please feel free to contact us at [email protected] or through online chat.
We are available from

9am – 5pm