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Fraternal Awards
is committed to
your satisfaction. If you have purchased digital/hard
goods/subscription from Fraternal Awards
and are unhappy with the product received, you may be eligible for a
refund/partial refund if requested
within 30 days of the original purchase date.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be
taken:
Refund must be requested in writing by contacting [email protected]
Request of refund must be made within 30 days of the original
purchase date
Hard goods must be returned to Fraternal Awards immediately,
according to the instructions
you will receive once contacting [email protected] as
directed in step 1.
The item(s) must be unused and returned in the original packaging,
in like-new, or re-sellable condition, as determined in Fraternal
Awards sole, reasonable discretion.
Non-returnable Items:
The following items are non-returnable as stated at the time of
purchase on https://fraternalawards.com/
Custom items made specifically for you that were in error such as
misspellings if Fraternal Awards did make the error we will replace
item.
If you the customer
made the error we replace the item for the cost of the item to us or
the cost for us to replace that item. The embroidery will be done
for you at no additional cost.
Refunds of Digital/Subscription Based Goods:
To be eligible for a refund on any digital/subscription based goods,
the following steps must be taken:
Refund must be requested in writing by contacting [email protected]
Request of refund must be made within 30 days of the original
purchase date
Fraternal Awards is committed to its consumers, and while we stand
by our policy as written above,
we also want to
understand how we can resolve the dissatisfaction and better
understand how we can serve you.
Please
contact Fraternal Awards at [email protected] for any
questions related to our policy, or simply to let us know how we can
help.
Fraternal Awards
116 Pleasant Ave, Frankfort
NY, USA 13340
[email protected]
3159221727
https://fraternalawards.com/
If there is any question please feel free to contact us at [email protected]
or through online chat.
We are available from
9am – 5pm
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